سياسة الاستبدال و الاسترجاع

Return and Exchange Policy Welcome to "Levi Gold and Jewelry Company" store and thank you for choosing to shop from our website. For this trust in us, we are keen to clarify our customers' rights. We strive to clarify everything related to the return and exchange policy to ensure you receive high-quality service. You can exchange or return the products ordered for reasons that will be mentioned in the following paragraphs, so please read the policy carefully and contact us if you have any other inquiries not mentioned here. Mechanism for returning or exchanging orders Products are only returned or exchanged in case of manufacturing defect or order error, and to preserve the quality of the product, it can only be returned by visiting one of our branches. If there is a defect or manufacturing error in the product, it will be replaced with another product after reporting it. Note that (the product is inspected and photographed before shipment to the customer). The amount will be refunded to the customer once the product's safety is confirmed. Returns are made according to the store’s policies outlined here. Once the order is shipped, it cannot be canceled because the shipping company has received the order; this is done on the same day or the next day. Cases where the product cannot be returned: When paying via Tabby, Tamara, or any installment method. When the product has been used, damaged, or is not in the same condition as when received, or when the security seal has been removed. When products are consumed or used. Products that have been tampered with, serial numbers removed, or returned without price tags, labels, original packaging, or missing any of their accessories. Order Cancellation Policy: The store may choose to accept, reject, or cancel orders in certain cases, for example, if the product you wish to purchase is unavailable, if the product was priced incorrectly, or if the order documentation procedures within your account are incomplete. The store will refund what you paid for canceled orders. The order cannot be canceled once it has reached the branch after the pickup period specified in the store. The customer can cancel the order within one hour of placing it through the website. The customer has the right to modify the order only before the preparation stage and before the shipment is handed over to the shipping company. If the shipment is canceled after the order has been executed, only the product value will be refunded, deducting the shipping fee, electronic payment commission, including free shipping. How can I recover my money if I receive an item that is not in the correct shape or damaged? When you receive the product in a damaged condition or not matching what was selected from the store, you can then raise a return request through the store’s customer service. After returning the product to us in its original condition and packaging at the time of receipt, we will inspect it immediately. If a defect or damage is found, we will proceed with refunding the product value to the account used for payment. Lazurde Products Lazurde products take longer to ship, for example, 10 working days, because Lazurde products are shipped to us first, then shipped to the customer.